Bye Linux, Hello Windows

It's been almost almost a week since my last post here. I just need to attend to a lot of offline work lately. I'll post more of my online and offline money making adventures here anyway. ;)

Okay, going back to what I should share with you. If you've been reading this blog for sometime now, you already knew about my concern with WiGo.

I'd have to admit that I am also a fan of free WiFi service especially when I'm out, blogging inside the coffee shops around the metro.

It was the other day when my boyfriend told me about his plan of changing the operating system of his Eee Pc because one of his online jobs would require it as the OS.

Luckily, he just sold his EeePC to his aunt and we went to a computer store to buy the same laptop but this time has Windows as its OS.

He felt relieved only for an hour after buying the laptop because he remembered that he should install an anti-virus software right away.

That's when I get to really love Linux. No one (I think) will ever dare create a virus for their OS ;)

WiGO's Kind of Customer Service

What a good Monday for me! How about you?

Did you remember my post yesterday about my concern with WiGO? Just like what I mentioned in my post yesterday, I sent a short email to clarify about their service for Linux bloggers. Here's my email message to Mr. Russ Alfonso:


Hi Mr. Alfonso,

Greetings!

I would like to inquire about your service for us Linux users. I blogged about my experience with WiGO yesterday on this post.

I hope to hear from you soon.



Being in the customer service industry for more than eight years, I can say that I was impressed by his prompt reply. Here it is:

Thanks so much for your feedback. We initially rolled out our service in Feb. at Rockwell targeted towards Windows . From that launch we received feedback similar to yours regarding interoperability issues with MAC and mobile. We addressed that issue and MAC and mobile are now integrated with WIGO. I will forward your concern to our technical crew to address the Linux side. I don't foresee any problems just a few weeks of programming time. I ll make a note to drop you an email once linux is up and hopefully you and the other linux users will be using wigo.

Best Regards,

Russ

He copied two other respondents in the email to inform them of our concerns with WiGO. This email only proves their interest to provide customer satisfaction. I really hope this will be addressed soon so we can all rejoice, Eastwood City Linux bloggers!

WiGO did not Go for Linux Users

There's really a big difference between the information that you read online versus the experience that you will get once you're there.

I said this because of my experience yesterday. I was in CBTL Eastwood all day. Well aside from my supposed to be blogging strategy meeting with my boyfriend, we intend to have another venue to write our posts in all of our other blogs in that coffee shop.

Before going there, I read a lot of stuff online on how Eastwood City is one of the WiFi cities in the Philippines. A lot of other bloggers also had a list of WiFi ready establishments in Eastwood City so I thought I'll be making the most out of the connection there, or so I thought.

When I went there, I immediately searched for the WiFi access in the area (while waiting for my Eggs Ben order) and so I saw three connections, two from WiGo and there's another one but I forgot the name of the source. I immediately tried to establish connection. Their homepage went up the screen and prompted me to register. I was about to download their toolbar when I got this message on my screen:


There you go, the toolbar is only available for Windows and Mac users. I also heard the same negative comments from other customers inside CBTL Eastwood because just like my boyfriend and I, they're also Linux users and cannot access WiFi thru their service.

Well I just hope they'll do something about it because there are also a lot and growing Linux bloggers out there who might get the same frustrating experience. By the way, after this post, I'll send an email to their Marketing Director Russ O. Alfonso to inquire and clarify about that issue. I hope I'll receive the reply the soonest time so I can share the information with all of you, especially Linux bloggers here in the Philippines.

But for now, I have to rely on my good, old, ever reliable blogging notebook whenever I will plan to blog in that area again. ;)